Privacy Policy

Effective Date: April 1, 2025 · Last Updated: April 1, 2025

Voltavic ("we", "our", or "us") is a solar EPC management SaaS platform operated by Virinchi Software. This Privacy Policy explains how we collect, use, disclose, and protect information when you use voltavic.com and its associated mobile applications.

By accessing or using Voltavic, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information: Name, email address, phone number, company name, GST number, and billing address provided during registration.

Usage Data: Pages visited, features used, session duration, IP address, browser type, and device identifiers collected automatically.

Business Data: Project details, customer records, invoices, inventory records, proposals, attendance logs, and other data you enter into the platform.

Location Data: GPS coordinates captured by the mobile field team app during check-in/check-out, with your explicit consent.

Payment Information: Billing details processed securely through our payment gateway partners. We do not store full card numbers on our servers.

Communications: WhatsApp, email, and SMS messages sent through the platform are logged for audit and dispute resolution purposes.

2. How We Use Your Information

To provide, operate, and maintain the Voltavic platform
To process billing and subscription payments
To send transactional notifications (invoices, alerts, reminders)
To deliver customer support and onboarding
To improve platform features and user experience
To send product updates, security alerts, and administrative messages
To comply with legal obligations and resolve disputes
To detect and prevent fraudulent or unauthorized activity

We do not sell your personal data to third parties. We do not use your business data for advertising or training AI models without explicit consent.

3. Data Sharing

We share data only with:

Service providers: Cloud hosting (AWS/Azure), payment gateways (Razorpay), SMS/WhatsApp providers (Twilio/Kaleyra), and analytics tools — only as necessary to deliver the service.
Legal authorities: When required by Indian law, court order, or governmental authority.
Business transfers: In the event of a merger, acquisition, or asset sale, with prior notice to you.

4. Data Storage and Security

Your data is stored on servers located in India. We implement industry-standard security measures including:

TLS 1.2+ encryption in transit
AES-256 encryption at rest
Role-based access controls
Regular security audits and penetration testing
Automated backups with 30-day retention

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your account data for the duration of your subscription plus 90 days after cancellation, allowing you to export your data. After this period, data is permanently deleted. Billing records are retained for 7 years as required by Indian tax law.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Export your business data in standard formats (CSV, PDF)
Opt out of non-essential communications
Withdraw consent for GPS location tracking at any time

To exercise any of these rights, email us at [email protected].

7. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (Google Analytics) to understand usage patterns. You may disable non-essential cookies in your browser settings without affecting core platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Voltavic is a business software platform not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice in the platform. Continued use after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related queries or requests:

Email: [email protected]
Address: Virinchi Software Pvt Ltd, Delhi, India
Website: www.voltavic.com